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London company, Sama Care is paving the way for quality care services

Senior Couple at home. Part of a series

Launched in 2014 as a recruitment and employment agency for providing care and support workers in London to assist service users who prefer to live in the comfort of their home.  Samacare are consistently making new wave. Camden Monthly Newspaper caught up with Managing Director, Sarah Mohamud to find out what makes this agency stand out from the rest.

“We are  a registered provider under the regulation of the CQC (2009) and we treat all our service users and staff with respect at all times by upholding and respecting their human rights and citizenship rights. Our main aim is to offer care and support services by recruiting well trained qualified staff”

How are staff allocated? Samacare

All the staff allocated for direct support to our service user will be selected in a manner that match their skills with individual service user’s needs and also by minimise travelling distance in order to support good time keeping, punctuality and attendance.
We offer to make a difference to individuals and to families in need of care advice, guidance and support by offering services that respect the choices and aspirations of the individual.
If you have tried other care agency services in the past or you are new to purchase care services it would advisable to try the best as Sama Care Manager is waiting to hear from you.
So, what will you say your primarily objective is?
Sama Care main objective is to ensure that we provide a wide ranging of responsive, flexible and accessible care and support services in a cost-effective manner, with packages that are personally tailored to suit the service user’s needs in order for you to get the best possible quality care services.
We ensure that service user feel comfortable to remain in their homes by providing care support which encourage independence and offering a real alternative to residential care.
As we closely with you, your representative and family, we ensure that our staff put your interest first and provide care and support services which promote the service user’s involvement and participation in the care planning.
Therefore we will provide you with care and support services which will maximise your choice, your control and the equality of opportunity to make informed decision regarding the types of care support to meet your personal condition in a person centred approach.
To meet our care quality commitment, we undertake quality assurance of all our operations including spot check visit for quality control in order to act immediately on feedback which requires improvement.

How do you ensure that quality assurance is at its best?
We undertake annual quality assurance visit to ensure that we deliver our obligations according to the contract and to your expectation by providing you and other person involved in your care to talk to us about your view regarding our staff and our services.
Sama Care Limited is committed to confidentiality of information and data protection act (1998) in which we ensure that all information provided before and during our quality control will be strictly treated as confidential. A manager is always available for the service user or representative of service user to contact in case of emergency.

What services do you cater for ? 
We cater for: Personal care and Mental health issues
Our area of expertise includes: Supporting care for people with
• Independence living
• Visual impairment
• Physical disability
• Stroke
• Sensory impairment
• Mental-health
• Alzheimer/Dementia
• Palliative Care
• Head/ Brain injury
• Auditory impairment
• Parkinson’s disease
• Orthopaedic
• Schizophrenia
• Personal care for Neuropathic and Multiple Sclerosis
We also have information to support individual to engage in social network according personal preference and hobbies.

 

Well, we have heard some really great reviews from Camden Monthly Newspaper readers who use Sama Care, so it’s great to profile another good London business doing great things for the community. 

For more info on Sama Care. E-mail: sarah.mohamud@samacare.co.uk

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